HIT PBX SYSTEM
HIT Media Server
Recordings can be delivered to the HIT storage platform (1 GB per customer) or to your own cloud disk solution (Dropbox, Drive or Onedrive).
Disaster recovery
Failover with RTO <2 hours between multichannel POP HIT (Colombia, Mexico and Brazil)
Redundant Service in 3 Datacenters
Service 100% supported in TIER III data centers (at least), strategically positioned in LATAM for business continuity.
HD Quality Voice
Ensure voice quality using the latest codecs on the market and SASE acceleration.
Secure Voice Calls (TLS & SRTP)
Keep your calls confidential with secure TLS / SRTP voice encryption
Interoperability
The HIT Multichannel platform can be integrated with FXS, FXO, E1, PRI, SIPTRUK or mobile solutions.
HIT TEAMS PBX
Integration with Teams PBX allows companies to manage all their communication needs (internal instant messaging, voice, extensions and meetings) in a single solution, on a single platform, boosting the productivity of their users and corporate tools.
Additionally, companies could perceive a decrease in their operating costs by reducing their investment in telephones, other physical equipment or additional software to manage calls.
The integration also allows users to join Teams conferences via a traditional PSTN call.
All connections to the Microsoft cloud are protected with a SASE level cybersecurity strategy, which allows privileged access to Microsoft and ensures the confidentiality of your communications. Additionally, there are three regional redundancy levels (Colombia, Mexico, Brazil), with independent ‘Session Border Controllers’.
Absolute collaboration
A client for calls, messaging, meetings and team collaboration.
Work with confidence
Secure worldwide voice, data and integration with SASE.
HD Quality Voice
Ensure voice quality using the latest codecs on the market and SASE acceleration.
Secure Voice Calls (TLS & SRTP)
Keep your calls confidential with secure TLS / SRTP voice encryption
HIT CALL CENTER SYSTEM
HIT Call Center allows your users to link to your operation from anywhere in the world, with only access to a computer and the Internet, as if you were physically in your office.
Manage your agents easily, get detailed reports on the activities of your team individually or as a group, you can access the call being made by any of your agents, and you can also access the call being made by any of your agents from anywhere in the world.
your agents in incognito mode, to supervise their work or to support them with a customer.
The platform manages inbound and outbound traffic (incoming or outgoing calls), and automatically assigns them to different agents. The following tools in the HIT Call Center platform facilitate traffic management:
Automated Predictive Dialer
Upload a database and the platform will automatically call your customers and assign them to an agent.
Time Zone Rules Dialing
Program automatic dialing according to the time zone of the place you are calling.
Outbound Call Priority
Prioritize contacts, according to your company's internal policies or criteria.
Custom Reports
Build and customize reports by teams, campaigns or agent, segmented by dates and times.
FTP Data Import
Import records through files with information of all your clients, in a single step.
IVR with Custom Script
Customize your start menu and welcome message, set them to start or end on a certain date.
Intention-Based Routing
Route the incoming call to the team in charge according to the customer's need for attention.
Call Recording
Record all incoming calls and store them on the cloud storage platform that best suits your business and access the recordings in real time.
Priority Routing
Prioritize users who, according to their qualification as customers, or other criteria you consider relevant, should be served first.